Receptionist

We are looking for a Front Desk Receptionist to manage our reception / lobby area. You will act as the face of DOGMA and ensure customers and dogs receive a heartwarming welcome. You will coordinate all front desk activities, including calls, email inquiries, scheduling and team management. As a Front office Receptionist, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. In addition, the work environment involves dogs. Having extensive experience in this field is a must.

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The DOGMA opportunity: We have a great team here at DOGMA.  Some of our employees have been here since we opened back in 2016.  Working with dogs requires you to be a people person too, not only a dog person.  Getting along with teammates, clients and managers is a key quality that we look for.  The ability to get along well with people will make your job here easier and more enjoyable. In addition to this position that you are applying here for, DOGMA offers a commission program that is available to all employees that qualify.  The commission program is popular amongst our employees.  It gives them the ability to make extra earnings on top of their hourly rate.

Responsibilities:

• Ensure front desk is tidy and has all necessary stationery and material
• Supervise and support staff, groomers pack leaders
• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customers requests
• Troubleshoot emergencies
• Monitor stock and order office supplies/grooming supplies/cleaning supplies
• Ensure company’s policies and security requirements are met

Skills:

• Proven work experience as a Front desk manager or Reception manager at dog daycare facilities
• Hands on experience with office machines
• Proficiency in English (oral and written)
• Knowledge of G-suite, google for work, Petexec a plus
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• High School diploma; additional certification is a plus